Company Overview

Chennai Urology and Robotics Institute Pvt., Ltd. (CURI) is a super speciality hospital headquartered in Chennai. CURI focuses on medical fields such as urology, nephrology, and uro-oncology, offering advanced facilities including robotic surgery, dialysis, pharmacy, and diagnostics. As a key player in the Hospitals and Health Care industry, CURI is committed to delivering superior healthcare services with a competent team ranging from 51 to 200 employees. Learn more at CURI's Website.

Job Overview

Chennai Urology And Robotics Institute is seeking a dedicated and detail-oriented Receptionist. This is a full-time, junior-level position located in Chennai, requiring a work experience of 1 to 3 years. The ideal candidate will play a crucial role in managing front desk operations and providing excellent customer service, supporting the institute’s commitment to exceptional healthcare delivery.

Qualifications and Skills

• Proficiency in using multiline phone systems to manage incoming and outgoing calls effectively (Mandatory skill).
• Strong command of Microsoft Office Suite to perform daily administrative tasks efficiently.
• Experience with customer relationship management software to maintain and update patient and client information.
• Ability to use scheduling software to organize appointments and manage front desk schedules.
• Familiarity with document management systems for handling patient records and hospital documents efficiently.
• Basic knowledge of accounting software to assist in managing invoices and payments at the front desk.
• Competency in email communication tools to correspond effectively with internal and external stakeholders.
• Experience with visitor management systems to ensure efficient and secure management of patient and visitor access.

Roles and Responsibilities

• Manage the front desk by greeting patients and visitors in a courteous and friendly manner, directing them to appropriate staff or departments.
• Answer and direct phone calls promptly using multiline phone systems, ensuring clear and accurate communication.
• Schedule and confirm appointments, coordinating with medical staff to optimize patient flow and reduce wait times.
• Maintain patient records and ensure all data is entered accurately into hospital information systems.
• Assist with billing and payments at the front desk, verifying insurance details, and processing service payments efficiently.
• Ensure the reception area is clean and conducive to providing a welcoming environment to all visitors.
• Respond to patient inquiries, providing necessary information and resolving any issues within scope of authority.
• Support administrative tasks such as document preparation, correspondence handling, and meeting logistics.