Company Overview

Chennai Urology And Robotics Institute (CURI) is a leading super speciality hospital in Chennai, specializing in urology, nephrology, and uro-oncology. Equipped with state-of-the-art facilities including Robotic Surgery, Dialysis, Pharmacy, and Diagnostics, CURI is dedicated to providing top-tier healthcare services. As part of the Hospitals and Health Care industry, our team comprises 51-200 skilled professionals committed to excellence. Visit us at hr@curi.co.in to learn more.

Job Overview

We are seeking a motivated and detail-oriented Hospital Receptionist to join our team at Chennai Urology And Robotics Institute. This is a Full-Time, Junior-level position based in Chennai, requiring 1 to 3 years of relevant work experience. The ideal candidate will possess excellent customer service skills and the capability to manage various administrative tasks in a fast-paced healthcare environment.

Qualifications and Skills

• Proven ability to deliver exceptional customer service to patients and visitors, fostering a welcoming and professional atmosphere. (Mandatory skill)
• Proficiency in using Electronic Health Records (EHR) Systems to accurately enter and maintain patient information.
• Experience with Appointment Scheduling Software to efficiently coordinate patient appointments and manage calendars.
• Knowledge of Patient Management Software to assist in the seamless organization and maintenance of patient records.
• Familiarity with Billing and Coding practices to support accurate and timely processing of patient charges and reimbursements.
• Understanding of HIPAA Compliance to ensure patient confidentiality and the secure handling of sensitive information.
• Capability to operate multiline phone systems, ensuring prompt and courteous communication with patients and staff.
• Competency in Microsoft Office Suite, including Word, Excel, and Outlook, for efficient administrative support tasks.

Roles and Responsibilities

• Greet patients and visitors upon arrival, providing directions and addressing inquiries in a professional manner.
• Manage patient check-in and check-out processes, ensuring accurate data entry and verification of personal information.
• Schedule and confirm patient appointments, coordinating with healthcare staff to ensure optimal time management.
• Handle phone calls with professionalism, directing calls to the appropriate departments and taking messages as needed.
• Maintain and update patient records accurately, ensuring compliance with hospital policies and legal standards.
• Assist in billing processes, verifying insurance information, and processing payments as needed.
• Ensure the reception area remains tidy and organized to provide a welcoming environment for patients and visitors.
• Collaborate with other departments to facilitate smooth communication and enhance patient care experience.