Company Overview

Chennai Urology And Robotics Institute, a leading specialty hospital located in Chennai, focuses on urology, nephrology, and uro-oncology. Known for its advanced facilities such as Robotic Surgery, Dialysis, Pharmacy, and Diagnostics, the institute has a dedicated team of professionals who strive to provide exceptional health care services. With a strong presence in the healthcare industry, the institute is committed to excellence and innovation.

Job Overview

The Chennai Urology And Robotics Institute is seeking a Junior Hospital Receptionist for a full-time position in Chennai. The ideal candidate will have between 1 to 3 years of relevant work experience and will be responsible for ensuring seamless operations at the front desk. The role demands a proactive individual with excellent organizational skills to manage patient interactions and administrative tasks efficiently.

Qualifications and Skills

• Must have proficiency with patient management systems (Mandatory skill), ensuring accurate data entry and retrieval for effective patient care.
• Familiarity with electronic health records (EHR) to assist in maintaining and accessing patient information securely and efficiently.
• Experience with appointment scheduling software to manage and organize patient appointments effectively.
• Ability to handle insurance verification processes to ensure patients' coverages are clearly understood and documented.
• Knowledge of HIPAA compliance to maintain patient data confidentiality and adhere to regulatory standards.
• Strong customer service skills to provide a welcoming and supportive environment for patients and visitors.
• Competency in managing multiline phone systems for efficient communication with patients, staff, and external contacts.
• Proficiency in Microsoft Office Suite to assist with administrative documentation and reporting tasks.

Roles and Responsibilities

• Welcome and assist patients, visitors, and staff with inquiries, providing a high level of customer service at all times.
• Manage and coordinate daily appointments and patient schedules to ensure efficient clinic operations.
• Perform accurate data entry into patient management and electronic health records systems.
• Conduct insurance verifications and address patient billing inquiries, coordinating with the finance department as needed.
• Ensure confidentiality and adherence to HIPAA compliance in handling patient information.
• Operate and manage multiline phone systems for communication within and outside the organization.
• Support administrative tasks, including filing, reporting, and correspondence, to assist the healthcare team.
• Communicate effectively with healthcare providers to facilitate outstanding patient care and service delivery.