Job Summary: Cluster Manager will be responsible for managing the sales and operations

activities within a designated cluster of locations. This role involves driving sales growth,

overseeing daily operations, and leading a team of Centre Managers to deliver business &

experience objectives.

Key Responsibilities:

● Sales Management:

○ Develop and execute sales strategies to achieve revenue targets for the cluster.

○ Monitor sales performance daily and implement action plans to address any

issues or opportunities in real time.

○ Foster relationships with Centre Managers and stakeholders to drive business

growth month on month

● Operations Management:

○ Oversee day-to-day operations across all locations within the cluster.

○ Ensure efficient and effective operational processes by solving facilities and

customer issues to deliver stellar experience.

○ Implement best practices and standardize procedures ensure the audits are

defect free.

● People Management:

○ Lead, mentor, and motivate the sales and operations teams to achieve their best

performance.

○ Conduct regular performance reviews and provide feedback to team members.

○ Recruit, train, and onboard new team members as needed.

Qualifications:

● Proven experience in sales and operations management, preferably in a multi-location

environment like retail chains with at least 2 years of experience

● Strong leadership and people management skills with the ability to inspire and develop a

team.

● Excellent communication, negotiation, and problem-solving abilities.

● Analyze and interpret complex data sets using MS Excel, including pivot tables,

VLOOKUP, and advanced formulas to take informed decisions