1. Job Specification for Associate Centre Manager (Gym & Group Classes)

This job specification outlines the key qualifications and skills necessary for success in the Associate Centre Manager role at Cultfit. This is drafted based on the current job description:

1. Education & Experience:

1. Essential: Bachelor's degree in any discipline.
2. Preferred: 
3. 0-2 years of experience in a customer-facing role, preferably in the fitness industry.
4. 2-4 years of experience in a customer-facing role, preferably in the fitness industry - for specific centers as per the hiring plan.

2. Skills & Abilities:

1. Sales & Marketing:
2. Proven ability to promote and sell products/services (fitness memberships is preferred but not mandatory in this case)
3. Strong skills to convert potential members and proven experience with achieving sales targets.
4. Experience with upselling techniques.
5. Comfortable with direct customer interaction and building rapport.
6. Ability to track and analyze sales data.
7. Operations & Management:
8. Ability to manage daily operations of a fast-paced fitness center.
9. Strong organizational skills with attention to detail.
10. Ensure adherence to safety standards and effective management of consumables, equipment uptime, and supplies.
11. Proficient in conducting facility audits and maintaining Cult standards.
12. Customer Service & Communication:
13. Excellent communication skills for clear, effective, and persuasive interactions, with basic English proficiency.
14. Exceptional customer service skills with a focus on building relationships.
15. Experience in handling customer issues and finding resolutions.
16. Ability to gather and respond to customer feedback effectively.
17. People & Team Management:
18. Basic people management skills, including motivating and guiding team members.
19. Ability to work effectively with trainers, centre facility, support staff etc. ensuring class schedules and quality.
20. Personal Attributes:
21. Passionate about fitness and promoting a healthy lifestyle.
22. Positive attitude and strong work ethic.
23. Strong problem-solving skills and ability to handle conflict.
24. Eagerness to learn and adapt in a fast-paced environment.
25. Willingness to work in split shifts, including weekends and holidays.
26. Technical Skills:
27. Proficiency in using basic computer programs (e.g., Google Suite / Microsoft Office Suite).
28. Experience with customer relationship management (CRM) systems is a plus.
29. Comfortable using internal communication and data entry tools.