Group Company: Cultfit Healthcare Pvt Ltd

Designation: Associate Center Manager

Description

Key responsibilities

1. Sales:
2. The Operations function at Cultfit is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management.

• Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials
• Responsible for achieving target by driving conversion
• Responsible for Upselling
• Should maintain record of every interaction with new user
• Should enter all details of customers, walks ins on internal tools

1. Operations:

• Managing center experience and incremental enhancements
• Timely Opening and Closing of the center
• Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.)
• Managing classes and workouts
• Ensuring punctuality of trainers and classes
• Customer interactions and troubleshooting
• Interact with walk-ins and prospective clients
• Handle issues with respect to attendance, equipment and space availability
• Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere
• Take feedback from members and partners about classes and document the same
• Handle issues that may lead to consumer experience during or pre/post class
• Center facility audits and inputs
• Ensure that we do daily audits of the center and facility including all supplies and essentials
• After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Full Time employment.

Desired Background

• A Bachelor’s degree
• 0-2 years of work experience
• Passion for fitness and healthy living
• People management skills
• Good Communication skills (Proficiency in English)
• Customer centrism
• Positive attitude
• Ability to resolve conflict
• Eagerness to learn

How does your work impact the team’s success?

Providing consistent great customer experience creates long-lasting relationships with our users & members, We're able to #makehealtheasy for these customers at an unprecedented scale.

What is in it for you?

You get an end-to-end view of a business or product. You will play an active role in interacting with customers, trainers and cluster managers which will provide continuous learning in these areas and enable you to transition into roles where you can lead one or more of these charters.

Website: https://www.cult.fit/

Linkedin: https://www.linkedin.com/company/cult.fit/