Job Description for Team Leader Process Associate

Location: Ahmedabad, India

Time: 12:00 PM - 9:00 PM / 1:00 PM - 10:00 PM

Experience: 4+ Years

Education: Graduate

Job Description:

• Review and verify the patient’s information against insurance company specifications
• Maintaining documentation files with patient demographic and insurance details
• May enter data electronically to process charges, payments, denials, and adjustments
• Resolve routine patient billing inquiries and problems, follow up on balances due from insurance companies through Interactive Voice Response IVR/Customer Service Representative CSR
• Perform timely and constructive team member performance reviews
• Train your Team Members
• Track Team Member attendance, motivation, and growth
• Manage Team’s Productivity and Quality
• Discover and unblock workflow bottlenecks
• Troubleshoot errors
• Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their achievements, and take corrective actions
• Minimize Errors and Claim rework
• Prioritize account-level corrections above individual claims

Job Requirements:

• Should have excellent communication and interpersonal skills
• Should be exposed to PC Skills specifically MS-Office and Internet
• Knowledge of medical terminology will be considered as additional advantage
• Excellent in English communication (written and spoken)