Operations Manager – Medical Billing

Location: Ahmedabad, India

Time: 6:30 PM to 3:30 AM (Mon-Fri)

Experience: 7+ Years

Education: Any Graduate

• Learn the process being expected by the client
• Charge Posting to be completed on time, nothing should go pending
• Respond client emails as well as chat with the clients
• Understand and note down the updates received by the clients and maintain a data sheet for the same, also explain the same to the team
• Manage Team’s Knowledge Base
• Create and maintain Standard Operating Process (SOP) Manuals
• Document and disseminate solutions at weekly team meetings
• Audit the work delivered by team

RESPONSIBILITIES:

• Mentor team members:
• Perform timely and constructive team member performance reviews
• Train your Team Members
• Track Team Member attendance, motivation, and growth
• Manage Team’s Productivity and Quality
• Discover and unblock workflow bottlenecks
• Troubleshoot errors
• Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their achievements, and take corrective actions
• Minimize Errors and Claim rework
• Prioritize account-level corrections above individual claims