GOALS:

• Excellence: Take ownership of your client pool. Maintain zero backlogs. Grow your team revenue and

profitability.

• Teamwork: Mentor your team members: set, monitor, and improve individual team-member

productivity and work quality.

• Learning: Build a learning culture. Improve your process, systems, and management skills. Grow your

decision-making autonomy by increasing the size of your pool.

RESPONSIBILITIES:

• Learn the process being expected by the client
• Charge Posting to be completed on time, nothing should go pending
• Respond client emails as well as chat with the clients
• Understand and note down the updates received by the clients and maintain a data sheet for the

same, also explain the same to the team

• Manage Teams Knowledge Base
• Create and maintain Standard Operating Process (SOP) Manuals
• Document and disseminate solutions at weekly team meetings
• Audit the work delivered by team

Mentor team members:

• Perform timely and constructive team member performance reviews
• Train your Team Members
• Track Team Member attendance, motivation, and growth
• Manage Teams Productivity and Quality
• Discover and unblock workflow bottlenecks
• Troubleshoot errors
• Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their

achievements, and take corrective actions

• Minimize Errors and Claim rework
• Prioritize account-level corrections above individual claims

Location: Nagpur, Maharashtra

Time: 5:30PM to 2:30 AM (Mon-Fri)

Experience: 4+ Years

Education – Graduate