Company Overview

Launched in 2006, Croma was the first large format specialist retail store in India catering to all multi-brand digital gadgets and home electronic needs. Over the years, it has become synonymous with electronics needs, combining a tech-savvy staff, wide product range, and a seamless omni-channel shopping experience. Croma features over 6000 products across 200 brands in 110+ stores across 68 cities. A wholly-owned subsidiary of Tata Sons, Croma remains committed to offering ‘More for their Money’ to every customer via http://www.croma.com.

Job Overview

We are seeking a Sales Specialist to join our dynamic team at Croma in Vapi. This is a full-time entry-level position ideal for a fresher, with 0 to 1 year of work experience. The Sales Specialist will play a critical role in driving sales, assisting customers, and maintaining the high standards of our retail operations.

Qualifications and Skills

• Negotiation (Mandatory skill): Ability to negotiate effectively with customers to close sales and build lasting relationships.
• Communication (Mandatory skill): Excellent verbal and written communication skills to interact with customers clearly and professionally.
• Relationship Building (Mandatory skill): Proven ability to build and maintain strong customer relationships.
• Product Knowledge: In-depth understanding of the electronic products available in-store to provide accurate information and recommendations to customers.
• Closing: Proficiency in closing sales deals and ensuring customer satisfaction with their purchase decisions.
• Prospecting: Capability to identify potential customers and new sales opportunities within the store's clientele.
• Customer Service: Commitment to providing exceptional customer service and addressing customer queries and concerns effectively.
• Time Management: Ability to manage time efficiently to meet sales targets and assist multiple customers simultaneously.

Roles and Responsibilities

• Assist customers with their electronic needs, providing product information and advice based on their requirements.
• Achieve sales targets by effectively closing sales and handling transactions.
• Maintain thorough product knowledge and stay updated with the latest market trends and product launches.
• Build and maintain strong relationships with customers to encourage repeat business.
• Handle customer inquiries and resolve any issues to ensure a positive shopping experience.
• Keep the store well-organized and presentable by arranging products and maintaining inventory.
• Collaborate with team members and management to improve sales strategies and customer service initiatives.
• Participate in regular training sessions and workshops to enhance skills and knowledge.