Company Overview

Launched in 2006, Croma was the first one-of-its-kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, Croma has almost become synonymous with all electronics needs, with its tech-savvy staff, product range, and online presence. Croma offers a seamless omni-channel shopping experience, with over 6000 products across 200 brands and 110+ stores in 68 major cities of India. Croma is a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, and is headquartered in Chennai.

Job Overview

Croma is seeking a Senior Department Manager for our stores located in Surat, Navsari, Vapi, Valsad, and Bardoli. This is a full-time position for an experienced professional with up to 10 years of relevant work experience in the retail industry. The ideal candidate will have exceptional organizational, communication, and attention to detail skills.

Qualifications and Skills

• Organizational skills (Mandatory skill): Ability to organize and manage inventory, store layout, and other managerial tasks efficiently.
• Communication skills (Mandatory skill): Excellent verbal and written communication skills to interact with customers, staff, and stakeholders effectively.
• Attention to detail (Mandatory skill): Keen eye for details to ensure the store's operations are smooth and efficient.
• Time management: Ability to prioritize tasks and manage time effectively to meet deadlines and store goals.
• Problem-solving: Proactive approach in identifying and resolving issues that may arise in day-to-day operations.
• Administrative skills: Proficiency in administrative tasks such as record-keeping, scheduling, and reporting.
• Ability to multitask: Capability to handle multiple responsibilities simultaneously without compromising on quality of work.
• Team collaboration: Strong team player with the ability to work collaboratively with diverse team members.

Roles and Responsibilities

• Oversee daily store operations including staffing, inventory management, and customer service.
• Ensure the store meets sales targets and profitability goals.
• Maintain high standards of visual merchandising and store presentation.
• Manage and mentor store staff to ensure a productive and customer-friendly environment.
• Implement and enforce company policies and procedures.
• Handle customer inquiries and complaints to ensure high levels of customer satisfaction.
• Analyze sales data and market trends to make informed decisions and improve store performance.
• Coordinate with the head office for stock replenishment, promotions, and other store-related activities.