Company Overview

Infinity Retail Limited (Croma) Tata Group is a retail company headquartered in Mumbai, Maharashtra, India. With 51-200 employees, Infinity Retail Limited is a leader in the retail industry, offering a wide range of consumer products and services. For more information, visit our website at www.croma.com.

Job Overview

We are seeking a Mid-Level Customer Service Specialist to join our team in Surat. This full-time position requires a motivated individual with excellent communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will possess a strong attention to detail and demonstrate exceptional time management abilities.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Proficient time management skills (Mandatory skill)
• Keen attention to detail (Mandatory skill)
• Effective problem-solving abilities to address customer queries and concerns
• Empathy to understand and assist customers with diverse issues
• Patience to handle challenging interactions in a professional manner
• Strong conflict resolution skills to manage and resolve customer complaints
• Adaptability to work in a dynamic retail environment and accommodate varying customer needs

Roles and Responsibilities

• Provide exceptional customer service to clients through various communication channels
• Handle customer inquiries, complaints, and feedback efficiently and professionally
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure high-quality service delivery
• Follow up with customers to ensure resolution and satisfaction
• Identify and escalate priority issues to the appropriate personnel
• Stay updated on product information, policies, and company services
• Contribute to continuous improvement initiatives within the customer service department