• Operational Support: Support daily product operations activities, ensuring a smooth workflow between product and operations teams.
• Technical Execution: Use your technical skills to set up, maintain, and troubleshoot product tools, configurations, and processes.
• Process Optimization: Identify areas for operational improvement, contribute to developing workflows, and document standard operating procedures to enhance product lifecycle efficiency.
• Data Analysis & Reporting: Assist in gathering and analyzing product usage data, key performance indicators, and operational metrics, presenting findings to stakeholders to support data-driven decision-making.
• Cross-functional Collaboration: Partner with product managers, engineers, and other stakeholders to help align product goals with operational requirements.
• Customer Feedback Integration: Collect and analyze customer feedback, ensuring it is effectively communicated to the product team and incorporated into product roadmaps.
• Incident Resolution: Monitor product health and help troubleshoot operational issues, coordinating solutions and escalations with the technical and customer support teams.

Qualifications

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Technical Skills: Familiarity with SQL, strong Excel skills, basic scripting, Zapier, API integrations, or similar technical skills to assist in data analysis, tool setup, and troubleshooting.
• Product Operations Knowledge: Understanding of the product lifecycle and best practices in product operations.
• Analytical Mindset: Ability to analyze data and translate insights into actionable recommendations.
• Problem-Solving Abilities: Strong problem-solving skills with a focus on efficiency and continuous improvement.
• Attention to Detail: Highly organized with strong attention to detail in tracking, documenting, and improving product workflows.
• Communication Skills: Effective written and verbal communication skills, capable of presenting insights to both technical and non-technical stakeholders.

Nice-to-Haves

• Experience with product management tools, analytics tools (e.g., Google Analytics, LookerStudio, Metabase, and Google Workspace), and design tools (e.g., Figma).
• Experience in a fast-paced tech or SaaS environment is a plus.

Why Join Us?

• Growth Opportunity: Exposure to various facets of product operations with opportunities for learning and career advancement.
• Collaborative Environment: Work alongside a talented, supportive, and dedicated team.
• Innovation-Driven Culture: Be part of a company that values creativity, autonomy, and innovation.