Roles & Responsibilities:

Client Solutioning:

• Understand and propose solutions as per the client requirements in the assigned category, particularly focusing on embedded systems and software.
• Collaborate closely with the sales team to build comprehensive technical and commercial proposals, ensuring alignment with client needs and industry standards.
• Develop and maintain standard solutioning models for a wide spectrum of embedded offerings, including but not limited to:
• Embedded Hardware Design and Development
• Firmware Development and Testing
• Real-Time Operating Systems (RTOS) implementation
• Embedded Linux and QNX solutions
• IoT solutions and Edge Computing
• Automotive Embedded Systems and AUTOSAR

Account Management:

• Map the client organization with various stakeholders & verticals to identify and drive new business opportunities in respective categories.
• Manage the delivery process post closure by working cross-functionally with Operations, Technical Specialists, and Content Teams, ensuring timely and quality deliverables.
• Handle client escalations by liaising with internal stakeholders and leadership to resolve issues promptly and maintain high client satisfaction.
• Prepare detailed account plans, execute them effectively, and continuously monitor to ensure client satisfaction and growth.

Category Roadmap:

• Engage with multiple client stakeholders to understand their technical requirements, challenges, and future needs to build a robust category offering roadmap.
• Take complete ownership of the content roadmap in the respective category, including:
• Updating and enhancing training modules and technical content
• Incorporating the latest advancements and industry trends in embedded systems
• Developing case studies, white papers, and best practices for client education

Technical Expertise:

• Strong understanding of the Engineering and R&D landscape with a focus on embedded systems.
• Proficient in Embedded C/C++ programming, with experience in developing and debugging firmware.
• In-depth knowledge of microcontrollers, microprocessors, and embedded hardware design.
• Familiarity with RTOS concepts, including FreeRTOS, QNX, and other real-time operating systems.
• Experience with embedded Linux, device drivers, and kernel programming.
• Knowledge of communication protocols such as I2C, SPI, UART, CAN, and Ethernet.
• Understanding of IoT architecture, protocols, and security.
• Familiarity with automotive embedded systems, including AUTOSAR standards and automotive Ethernet.
• Experience with development tools and environments such as IDEs, version control systems (Git), and debugging tools.

Soft Skills:

• Must possess excellent communication skills, both written and verbal, to effectively convey complex technical concepts to clients and internal teams.
• Strong analytical and problem-solving skills to identify client needs and propose appropriate solutions.
• Go-getter attitude with a hands-on approach and a high sense of ownership.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Strong interpersonal skills to build and maintain relationships with clients, stakeholders, and team members.