Location - Bangalore

Who are we looking for?

• Passionate individuals raring to make an impact in high growth/high ownership startup environment
• Highly empathetic and customer obsessed individuals aspiring to build a career in customer success/business operations
• This role will be responsible for helping our learners navigate their career transformation journey with Crio programs.
• Previous work experience in Customer Success would be an added advantage

Should have

• Have strong written and verbal communication skills
• Highly empathetic attitude towards users and genuinely want to help people grow
• Love to help people achieve their goals
• Active listening skills and are genuinely curious about how things work, or why they don’t
• An ability to test new process and with making quick decisions in a fast-paced environment
• Proactive, disciplined, organized, and resilient
• Are eager to learn new things and willing to ask for/ receive feedback
• Ability to mange your work in a organized way and report progress
• Strong execution rigor and detail orientation
• Freshers with excellent communication skills can apply.

Good to have

• Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)
• A basic understanding of programming

What will you do?

• You need to understand Crio products and services deeply
• You need to understand the learner's profile, aspirations and constraints if any deeply
• On daily/weekly level, understand the user progress, challenges of a user with data and interactions through call/ WhatsApp/slack
• Actively monitor progress/feedback data and engage with users to drive progress and good experience
• Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks
• Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way.
• Proactively understand the user challenges and problem solve it with help of all internal teams through the process & product changes
• You will have a 6 day working week.