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Collections Specialist

Collections Specialist88
Applications
88
Applications
Bangalore
Full-Time
Junior: 1 to 3 years
₹ 3L - ₹ 4L (Per Year)
Posted on Feb 15 2025
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About the Job
Skills
Negotiation Skills
NBFC
Payments plan
Debt Recovery Tools
CRM Software
Data Entry
Legal Compliance Knowledge
EMI Structure
Roles and Responsibilities:
- Proactively contact interested leads via phone, email, and WhatsApp to complete collection formalities.
- Connect with NBFC partners to expedite loan approvals through various communication channels.
- Educate customers on payment terms, timelines, and financial assistance options.
- Generate payment links for learners opting for manual payments and assist them in timely transactions.
- Negotiate payment plans for overdue accounts and remind customers of pending payments.
- Accurately track and document collection efforts in CRM and Google Sheets.
- Collaborate with NBFCs, sales, and customer support teams to address payment-related issues.
- Identify and escalate non-responsive accounts for further action as needed.
- Maintain a professional and empathetic approach in all interactions to enhance customer experience.
- Meet and exceed monthly collection targets while adhering to compliance and ethical practices.
Requirements:
- 1+ years of experience in collections, customer service, or a related field (preferably in Ed-Tech, NBFC, finance, or BPO).
- Strong negotiation and communication skills, with the ability to handle challenging conversations professionally.
- Familiarity with CRM tools and collection management systems is advantageous.
- Understanding of installment payment models, EMI structures, and financial assistance programs in the education sector.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- A bachelors degree or equivalent qualification is preferred
About the company
At Crio.Do, you learn technology through work-like experiences that are curated from the industry and optimised for learning.
Existing ways of learning through videos, traditional universities or bootcamps do not make the cut in aiding developers to gain real skills that translate to success at work. Crio’s learning methodology is centred around building real products and learning tech hand in ...Show More
At Crio.Do, you learn technology through work-like experiences that are curated from the industry and optimised for learning.
Existing ways of learning through videos, traditional universities or bootcamps do not make the cut in aiding developers to gain real skills that translate to success at work. Crio’s learning methodology is centred around building real products and learning tech hand in hand, much like learning and developing products or solving challenging problems in a real work environment. ...Show Less
Industry
Staffing & Recruiting
Company Size
201-500 Employees
Headquarter
Bangalore, Karnataka
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