We are seeking a dynamic and enthusiastic individual fluent in Kannada to join our voice process team. As a Kannada Voice Process Executive, you will be responsible for handling inbound and outbound calls in Kannada, providing exceptional customer service, resolving customer queries and issues, and maintaining accurate records of interactions.

Key Responsibilities:

• Handle inbound and outbound calls in Kannada with professionalism and courtesy.
• Provide accurate information to customers regarding products, services, and company policies.
• Resolve customer complaints and issues promptly and effectively.
• Follow communication scripts and procedures to ensure consistency and quality of service.
• Collaborate with other team members and departments to ensure seamless customer experience.
• Meet or exceed individual and team performance targets, including call quality, productivity, and customer satisfaction metrics.