Company Overview

CrazyHR is a cutting-edge AI-powered HRMS and ATS software company, renowned for its comprehensive recruitment solutions trusted by 4,300 global businesses. Our platform revolutionizes HR operations by automating staff management, recruitment processes, and candidate tracking, proving invaluable for recruitment teams worldwide. As a leader in the software development industry, CrazyHR continues to innovate, enhancing efficiency and expediting the recruitment process.

Job Overview

We are seeking a dedicated Email and Chat Support professional for a full-time, remote position at CrazyHR. This role is suitable for freshers with 0-1 years of experience and involves assisting clients through email and chat from various locations including Delhi, Kolkata, Mumbai, Pune, Bengaluru, Hyderabad, and Chennai. The ideal candidate will provide exceptional customer support and contribute to client satisfaction in utilizing our advanced HR software solutions.

Qualifications and Skills

• Excellent written communication abilities are essential for effectively resolving client issues and queries. (Mandatory skill)
• Strong customer service skills to ensure a positive interaction and experience for all CrazyHR clients. (Mandatory skill)
• Problem-solving abilities are required to diagnose issues and offer effective solutions swiftly. (Mandatory skill)
• High attention to detail to accurately address customer inquiries and ensure precise data management.
• Empathy is important for understanding client perspectives and providing compassionate support.
• Efficient time management skills are necessary to handle multiple tasks and meet client timeframes.
• Technical proficiency to navigate CrazyHR's software platform and troubleshoot client issues effectively.
• Ability to multitask in a fast-paced environment, balancing client inquiries with seamless coordination.

Roles and Responsibilities

• Provide exceptional email and chat support to CrazyHR clients, ensuring timely and effective resolution of queries.
• Build and maintain a thorough understanding of CrazyHR's software platform to assist users effectively.
• Diagnose and troubleshoot technical concerns, guiding clients through resolution steps with patience and clarity.
• Log, prioritize, and manage customer inquiries using the company's internal tracking systems to ensure efficiency.
• Collaborate with team members to share insights and solutions for customer challenges and service improvement.
• Contribute to the creation and refinement of support resources and documentation for both clients and internal use.
• Maintain up-to-date knowledge of industry trends and developments to enhance service quality.
• Ensure a professional and positive image of CrazyHR by delivering courteous and knowledgeable support.