Company Overview

CrazyHR is a leading AI HRMS, ATS, and recruitment software provider, serving over 4,300 businesses globally. Our innovative platform automates HR management processes, significantly reducing manual tasks and speeding up recruitment by 10x. CrazyHR is headquartered in New Delhi, with a strong presence in the Software Development industry.

Job Overview

CrazyHR is seeking a passionate Customer Support Executive for a full-time position. This role is ideal for freshers with a maximum of 1 year of experience. The position is available in multiple locations including Delhi, Noida, Gurgaon, Bengaluru, Mumbai, Kolkata, and Hyderabad.

Qualifications and Skills

• Proficiency in email marketing to develop and execute effective strategies and communicate our services effectively to clients.
• Experience in managing email campaigns to assure the customers receive timely and engaging communication. (Mandatory Skill)
• Skilled in email automation to streamline customer communication and automate repetitive tasks. (Mandatory Skill)
• Understanding of email deliverability to ensure emails reach the intended recipients and minimize bounce rates.
• Ability to analyze email analytics to measure the success of campaigns and make data-driven adjustments.
• Expertise in email copywriting to create clear, compelling, and persuasive messages tailored to the audience.
• Proficiency in email segmentation to target specific audience groups with customized content for better engagement.
• Experience in email A/B testing to optimize email performance and enhance campaign effectiveness.

Roles and Responsibilities

• Provide timely and effective customer support through email and other communication channels.
• Manage and respond to customer inquiries, ensuring customer satisfaction and resolution of issues.
• Execute email marketing strategies to engage customers and improve service outreach.
• Monitor and analyze customer interactions and escalate issues when necessary.
• Collaborate with the technical team to improve service and user experience based on customer feedback.
• Conduct regular follow-ups with clients to ensure that all problems are resolved and service satisfaction is achieved.
• Keep updated records of customer interactions, transactions, feedback, and inquiries.
• Participate actively in team meetings and contribute to improving the customer service department.