Contact - 9911060142,

Company - Elina Group

Location - Patparganj New Delhi, Nearest Metro - Mayur Vihar Phase I

Job Overview

Elina Group is seeking enthusiastic freshers for the role of Customer Service Voice. This full-time position is based in Delhi, New Delhi. The ideal candidate will have between 0 to 1 year of work experience and will be responsible for handling customer queries and providing exceptional service. This position is suitable for individuals seeking to start their career in tele calling or BPO roles.

Qualifications and Skills

• Excellent communication skills, both verbal and written, to effectively interact with customers.
• Basic computer skills, including proficiency in using MS Office and other standard applications.
• Ability to handle customer queries with patience and deliver a high level of customer satisfaction.
• Strong problem-solving skills to address and resolve customer issues efficiently.
• A positive attitude and willingness to learn and adapt to new processes and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Knowledge of the local language and cultural familiarity to communicate effectively with regional customers.
• Must have completed 12th grade as a minimum educational requirement for this position.

Roles and Responsibilities

• Handle inbound and outbound calls to address customer inquiries and resolve issues promptly.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide accurate information about products and services, ensuring customer satisfaction.
• Follow communication procedures and guidelines to deliver consistent service quality.
• Identify and escalate any unresolved or complex issues to the appropriate department.
• Collaborate with team members to improve customer support operations and processes.
• Participate in training sessions to enhance product knowledge and service skills.
• Strive to achieve individual and team performance targets set by the management.

Contact - 9911060142,

Company - Elina Group

Location - Patparganj New Delhi, Nearest Metro - Mayur Vihar Phase I