Job Overview

We are seeking a highly organized and detail-oriented individual to join our team as an Air Ticket Executive. In this role, you will be responsible for managing all aspects of air ticketing, including booking, cancellation, and rescheduling. You will also assist clients with travel planning and provide excellent customer service throughout the process. This is a full-time position based in Gurgaon, Haryana, India.

Qualifications and Skills

• 1-3 years of experience in air ticketing or related field
• Proficiency in using air ticketing software and systems
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to handle multiple tasks and prioritize workload
• Knowledge of travel management and related industry trends

Roles and Responsibilities

• Manage air ticket bookings, cancellations, and rescheduling for clients
• Provide travel advice and assistance to clients, ensuring a seamless experience
• Coordinate with airlines and travel agencies to ensure timely and accurate ticketing
• Handle customer queries, complaints, and disputes effectively and professionally
• Stay updated on the latest air travel regulations, fares, and promotions
• Maintain accurate records of bookings, payments, and refunds
• Collaborate with other team members to enhance overall customer satisfaction
• Identify and recommend process improvements to streamline ticketing operations