About this role:

We are seeking a Lead Content Designer. The individual is an excellent copywriter who is strong in content strategy and customer experience. You'll collaborate with visual design, product, and technical teams to deliver clear empathetic, engaging digital experiences that are customer-focused and align to strategic business objectives.

In this role, you will:

• Lead complex initiatives for internet and application content design
• Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users
• Review and analyze complex business and operational objectives that require in-depth evaluation
• Complete work in accordance with all risk management, compliance and business process expectations
• Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
• Collaborate and consult with peers, colleagues and mid-level to more experienced managers to resolve issues and achieve goals
• Lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Write compelling copy for a complicated and highly personal space – financial institution experience is not required
• Leverage research data to build solutions that balance the needs of our users with our business goals
• An excellent presenter, who can sell ideas, create coalition, and build support
• An arbiter of best practices in grammar, messaging, writing, and style
• Offer content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency.