In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of leadership experience

Desired Qualifications:

• Experience in Change Management
• Experience in Home Lending
• Good understanding of Product – Agile methodology

Job Expectations:

• As part of the change delivery team, run/be part of various sub LOB cabinets and be the focal point in program managing the change execution
• As part of the cabinets, be part of the agile routines with the IT & Product teams and ensure the expected governance & documentation is maintained
• Be part of the agile & still be able to call out deficiencies if any. Work with product & IT teams to ensure those deficiencies are remediated
• Work in tandem with the Product team to partner and support them on various change initiatives
• Obtain a comprehensive understanding of change control process and adherence requirements.
• Perform timely preliminary assessment on change records submitted to HL Change Control Center for validation of required data points and identify errors or missing requirements.
• Review answers to risk & attribute questions for each individual change and ensure answers are complete, accurate, and clear based on the change information entered.
• Communicate clearly through written communication the actions needed from change owners to resolve data points that do not meet the policy requirements.
• Perform document validation of artifacts and properly archive for long-term retention.
• Work closely with other change control user roles (operational risk consultant, change owners) on process adherence opportunities.
• Upload change activities and deliverables document for each change record and manage via collaborative SharePoint site.
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