Key Responsibilities

• Client Support:

o Serve as the primary point of contact for clients during the implementation phase.

o Provide one-on-one support to clients, addressing their concerns and queries on different

interventions.

o Conduct monthly site visit with client locations to monitor progress and satisfaction.

o Accompany as trainer for programs in Competency building workshops for executives, and contract

workmen

• Training and Education:

o Deliver customized training sessions to clients, both in English and local language.

o Create user-friendly documentation and guides to aid clients in understanding new interventions or

processes.

o Ensure clients are well-versed in the functionality and benefits of the safety culture interventions.

o Able to explain concept through gamification and experiential learning

• Troubleshooting and Issue Resolution:

o Quickly identify, analyze, and resolve client issues related to the safety culture interventions.

o Collaborate with technical teams to address and resolve any technical problems.

o Provide timely and effective solutions to client issues to minimize disruption.

• Feedback and Improvement:

o Gather and analyze client feedback to identify areas of improvement in the implementation process.

o Propose and implement enhancements to training materials and support strategies based on client

feedback.

o Document common issues and solutions to improve the support process for future implementations.

• Coordination and Communication:

o Work closely with the project manager to ensure alignment of project timelines and client

expectations.

o Maintain clear and consistent communication with all stakeholders, including clients, project teams,

and senior management.o Prepare regular reports on client progress, issues encountered, and resolutions provided.

• Experience:

o Proven experience in a client-facing role, preferably in implementation, customer support, or

training.

o Familiarity with the specific safety system or process being implemented is highly desirable.

o Experience in project management or coordination is a plus.

• Skills:

o Exceptional interpersonal and communication skills.

o Strong problem-solving abilities and a customer-focused mindset.

o Ability to adapt to new technologies and processes quickly.

o Excellent organizational and time management skills.

o Proficiency in using training and support tools.