Position: Lead – Operational Excellence

Location: Chennai

Reporting to: Manager – Operational Excellence

Job Summary:

As an individual contributor reporting to OE Head, the following is the job description

along with the must have skills for the desired role.

Job Description:

• Deploy Process Discovery for the identified pool / tower / team

• Spearhead Continuous / Process Improvement projects

• Assess process complexity and implement standard & reliable frameworks to

measure and improve Efficiency [Productivity & Capacity Utilization]

• Conduct Quarterly Assessments across teams to assess the OE Maturity

penetration, work closely with the teams in creating 30/60/90 days action plans

and improve the maturity as deemed required

• Build a strong working relationship with the stakeholders starting from Leads

to Managers to OG, Tower & Cluster head and drive OE agenda through a

strong Governance process

• Spearhead and lead improvement initiatives partnering with other OE team

members and Automation COE team ably supporting deployment of cutting-

edge leading technology solutions

Profile Description:

• Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt

professional from a reputed institution

• Minimum 5 years of overall Work experience out of which 2 to 3 years of

experience in Continuous Improvement / Delivery Excellence / Operational

Excellence / Performance Excellence role with a mandatory exposure and

experience in deploying / implementing Process Discovery / Task Mining

preferably from services industry [BPO / Shared service centre / Global business

services]

• Work with cross functional team [Internal & Stakeholders] to understand

process nuances and should posses the ability to execute projects as per the

agreed timelines

• Work along with Operations, OE & Automation CoE team to spearhead Process

Discovery recommendation implementation

• Exposure to Process Discovery & mining practices is mandatory