1. 12-14 years total experience in developing, designing and delivering solutions on

platform like ServiceNow, Microsoft Technology stacks.

2. Experienced in managing development project across all phases.

3. Good experience in implementing ServiceNow for GBS operations and end to end automation.

4. Good know how on ServiceNow modules like ITSM, HRSD, S2P, LSD and capabilities like Virtual Agent,App Engine, Integrations, Performance Analytics

5. Good to have know how around Microsoft Power Platform capabilities

6. Experienced in driving the automation & digitalization initiatives for Global Business Services function

7. Understand IT Enterprise Architecture well to best utilize different IT capabilities.

 Key Responsibilities:

1. Strategy Management

2. Delivery Management

3. Innovation

4. Stakeholder Management

5. People Management