Contact details: Priya HR (9940146360) 0R SHARE RESUME IN BELOW MAIL ID (mohanapriya@covenantindia.net)

Job Description: Customer Relationship Manager (CRM) – Jewelry Industry (TELUGU SPEAKING)

Position Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management

Location: [Location Name]

Reports To: Head of CRM / Sales & Marketing Manager

About the Company:

[Company Name] is a leading player in the luxury jewelry industry, known for its exquisite designs, high-quality craftsmanship, and rich heritage. We are dedicated to delivering an exceptional customer experience and building lasting relationships with our clients. We are seeking an experienced and motivated Customer Relationship Manager (CRM) to join our team and help enhance our customer service excellence, drive sales, and ensure client satisfaction in the luxury jewelry space.

Role Overview:

As a Customer Relationship Manager (CRM), you will be responsible for building and nurturing long-term relationships with clients to foster loyalty, enhance brand reputation, and drive business growth. You will play a pivotal role in ensuring that clients receive personalized, high-touch service while maximizing sales opportunities and customer retention.

Key Responsibilities:

1. Client Relationship Management:

• Develop and maintain strong relationships with high-net-worth clients, ensuring they receive exceptional service and a personalized experience.
• Act as the primary point of contact for key clients, offering personalized product recommendations, styling advice, and exclusive offers.
• Manage and resolve customer inquiries, complaints, and issues in a professional and timely manner to maintain high customer satisfaction levels.

1. Sales Support & Business Growth:

• Identify upselling and cross-selling opportunities to enhance revenue and drive sales growth.
• Provide regular updates and insights to the sales team regarding client preferences, feedback, and trends.
• Collaborate with marketing and sales teams to ensure promotional campaigns and product launches are effectively communicated to existing clients.

1. Customer Retention & Loyalty Programs:

• Develop and implement customer retention strategies to build long-term loyalty.
• Design and manage exclusive loyalty programs, VIP events, and personalized communications to reward and retain top clients.
• Ensure clients are aware of exclusive collections, early access to new designs, and special offers tailored to their preferences.

1. CRM Data Management & Analysis:

• Maintain up-to-date client profiles and CRM database, ensuring all interactions, preferences, and purchase history are accurately recorded.
• Analyze client behavior and feedback to identify trends, preferences, and areas for improvement.
• Leverage CRM tools and data analytics to create targeted marketing and sales campaigns based on customer insights.

1. Customer Experience Enhancement:

• Ensure a seamless and exceptional customer experience at every touchpoint, from in-store visits to after-sales service.
• Coordinate with the operations and customer service teams to ensure product availability, delivery, and returns meet customer expectations.
• Organize and participate in exclusive events, trunk shows, and other customer-facing activities to strengthen relationships and enhance brand perception.

1. Brand Advocacy & Market Insights:

• Act as a brand ambassador, representing the company’s values, culture, and commitment to quality in all interactions.
• Gather and report on customer feedback, market trends, and competitor activities to inform business strategies and product offerings.
• Work closely with the marketing and PR teams to align client engagement initiatives with the overall brand strategy.

1. Collaboration with Cross-functional Teams:

• Work in collaboration with the sales, marketing, and product teams to ensure customer feedback is integrated into product development, design, and marketing strategies.
• Liaise with the inventory and logistics teams to ensure smooth order fulfillment and timely delivery of jewelry products to clients.

Qualifications and Requirements:

• Educational Qualification:
• A Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field. A specialization in luxury goods or jewelry is a plus.
• Relevant certifications or training in customer relationship management or sales is an advantage.
• Experience:
• 3–5 years of experience in customer relationship management, sales, or client services, preferably in the luxury goods or jewelry industry.
• Proven track record of building and maintaining high-level client relationships in a retail or B2B environment.
• Skills & Competencies:
• Strong interpersonal and communication skills, with an ability to connect with high-net-worth individuals.
• Excellent customer service and conflict resolution skills.
• Sales-oriented mindset with the ability to identify and seize business opportunities.
• High level of attention to detail, with an understanding of luxury jewelry products, trends, and customer needs.
• Proficiency in CRM software (Salesforce, Zoho CRM, or similar), MS Office Suite, and email marketing tools.
• Ability to multitask, manage priorities, and work under pressure in a fast-paced environment.
• Personal Attributes:
• Passionate about the luxury jewelry industry and the customer experience.
• Self-driven, proactive, and able to work independently while collaborating effectively with teams.
• Strong organizational and time-management skills.
• Discreet, professional, and comfortable handling confidential client information.

Why [Company Name]:

• Be part of a prestigious and growing brand in the luxury jewelry industry.
• Opportunity to work in a high-end, dynamic environment with a focus on quality and excellence.
• Competitive salary, performance-based incentives, and benefits package.
• Access to ongoing training and career development opportunities.
• Work in an exciting and creative environment with a passionate, customer-focused team.