Company Overview

Cotton Concepts is a leading manufacturer of home textile products, specializing in sustainable materials such as Recycle Cotton, Organic Cotton, Bamboo, Linen, and Hemp fiber. With a unique business structure that includes design curation, product development, and manufacturing, we deliver high-quality and eco-friendly home textiles to our global customers.

Job Overview

We are looking for a Customer Connect And Conversion professional to join our team at Cotton Concepts (CC). As a Customer Connect And Conversion specialist, you will be responsible for connecting with potential customers and converting leads into sales. This role requires a mid-level candidate with 4 to 6 years of experience in customer handling and telemarketing. The job location is Coimbatore, Tamil Nadu, India.

Qualifications and Skills

• Excellent communication skills in English, both verbal and written
• Proven track record in customer conversion and handling
• Experience in telemarketing and lead generation
• Familiarity with Management Information Systems (MIS) for tracking customer information
• Strong customer service skills and the ability to handle customer inquiries and complaints effectively
• Goal-oriented mindset with the ability to meet sales targets
• Exceptional interpersonal skills and the ability to build rapport with diverse customers
• Attention to detail and strong organizational skills

Roles and Responsibilities

• Connect with potential customers through various channels, including cold calling, email campaigns, and social media outreach
• Build rapport and establish strong relationships with customers by offering exceptional customer service
• Identify customer needs and provide product recommendations based on their requirements
• Follow up with leads and convert them into sales through effective communication and negotiation
• Maintain a database of potential and existing customers, tracking their preferences and purchase history
• Collaborate with cross-functional teams, including sales, marketing, and production, to ensure customer satisfaction
• Stay updated on industry trends and competitor activities to develop strategies for customer acquisition and retention
• Prepare reports and insights on customer behavior, sales performance, and market trends