Job Overview

We are looking for a Customer Care Executive to join our team at Cotton Concepts (CC), a leading home textiles manufacturer. As a Customer Care Executive, you will be responsible for providing exceptional customer service and building strong customer relationships. This is a full-time position with opportunities for growth.

Qualifications and Skills

• Junior: 1 to 3 years of experience in customer service or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to handle customers with empathy and patience
• Familiarity with customer relationship management (CRM) software
• Proficiency in using MS Office applications
• Attention to detail and ability to multitask
• Positive attitude and willingness to learn and grow
• Ability to work in a fast-paced and dynamic environment

Roles and Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product-related questions, orders, and returns
• Provide accurate information about our products, services, and company policies
• Build and maintain strong relationships with new and existing customers
• Resolve customer complaints and issues with patience and empathy
• Collaborate with other teams to ensure seamless customer experience
• Document customer interactions and update customer records
• Identify and escalate priority issues to the appropriate department
• Meet or exceed individual and team performance goals