Company Overview

CO SO (Cocktails & Socials) is a vibrant restaurant located in Nagpur, specializing in Global Comfort Cuisine with expertly curated cocktails. Known for its unique, comfortable dining and party vibes, CO SO transforms your dining experience by offering a mosaic of globally inspired comfort foods. Enjoy the diverse tastes from around the world, whether it’s the spicy streets of Bangkok or the cozy bistros of Paris. With a dedicated team of 51-200 employees, CO SO is at the heart of celebrating culinary diversity.

Job Overview

We are seeking a dedicated Guest Service Associate to join our dynamic team at CO SO in Nagpur. This is a full-time, mid-level position ideal for individuals who excel in creating memorable dining experiences. The successful candidate will have a passion for customer service and a knack for understanding and fulfilling guest needs. If you are enthusiastic about providing exceptional service in a vibrant setting, this role is perfect for you.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability to provide excellent service, ensuring customer satisfaction that leads to repeat visits.
• Interpersonal Skills (Mandatory skill): Ability to establish rapport with guests and maintain positive guest relations, ensuring a welcoming atmosphere.
• Time Management (Mandatory skill): Proficiency in managing time effectively to handle multiple tasks and serve guests efficiently.
• Communication: Exceptional verbal communication abilities to convey clear and concise information to guests and colleagues.
• Problem-Solving: Quick thinking in resolving guest issues, ensuring a seamless dining experience.
• Attention to Detail: Keen attention to guest preferences and special requests to enhance the overall dining experience.
• Multi-tasking: Ability to juggle multiple responsibilities simultaneously in a fast-paced environment.
• Conflict Resolution: Skilled in managing and resolving guest complaints amicably while maintaining restaurant standards.

Roles and Responsibilities

• Welcome and greet guests warmly upon arrival and ensure their comfortable seating.
• Assist guests by providing thorough knowledge of the menu and recommending dishes based on preferences.
• Manage guest requests effectively, responding to any queries related to the restaurant services.
• Coordinate with kitchen staff to ensure timely and accurate service delivery.
• Handle reservations and special event bookings, ensuring personalized service for memorable occasions.
• Monitor dining areas to anticipate guest needs and provide proactive service.
• Address and resolve guest complaints promptly to maintain high satisfaction levels.
• Participate actively in team meetings and contribute to improving service processes.