Job Overview

We are looking for a Desktop Support Engineer to join our team in Kheda. The ideal candidate will have 1 to 3 years of relevant work experience in providing desktop support services. This is a full-time position that requires technical skills in areas such as server management, firewalls, CCTV, troubleshooting, configuration, hardware, and networking.

Qualifications and Skills

• Minimum of 1 year and maximum of 3 years of experience in desktop support or a related field.
• Strong skills in server management, including installation, configuration, and maintenance.
• Familiarity with firewalls and network security protocols.
• Ability to install, monitor, and troubleshoot Closed-Circuit Television (CCTV) systems.
• Proficiency in diagnosing and resolving hardware and software issues.
• Experience in network troubleshooting and configuration.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, with the ability to explain technical issues to non-technical users.

Roles and Responsibilities

• Provide technical support for desktop-related hardware and software issues.
• Install, configure, and maintain servers and firewalls.
• Monitor and troubleshoot CCTV systems to ensure functionality and security.
• Diagnose and resolve network connectivity issues.
• Assist in the setup and configuration of new hardware and software.
• Maintain accurate records of issues and resolutions in a service management system.
• Ensure all support requests are addressed in a timely and efficient manner.
• Collaborate with colleagues to develop and implement IT policies and procedures.