Job Title: Customer Support Professional - Banking Process

Company: NetImpact

Location: Noida, Sector - 128

Qualification: Minimum Graduate

Experience: 1-5 years in Nodal Escalations/Chat Support/Email Support in Banking or Fintech Industry

Job Description:

We are actively seeking dynamic professionals to join our Banking Process at NetImpact. If you have 1-5 years of experience in Nodal Escalations, Chat Support, or Email Support within the Banking or Fintech Industry and possess excellent written English skills, we want to hear from you!

Key Responsibilities:

·      Handle escalations efficiently through email communication.

·      Provide effective resolutions to customer queries and concerns over email.

·      Preference will be given to candidates with prior experience in customer support roles.

·      Demonstrate proficiency in written English, delivering immediate and creative responses.

·      Utilize experience in handling email grievances and queries to enhance customer satisfaction.

·      Immediate joiners are preferred.

Desired Candidate Profile:

·      Minimum 1 year of experience in the banking or fintech industry.

·      Strong communication and written skills in English.

·      Collaborative team player with a proactive approach.

·      Active listening skills to understand and address customer needs.

·      If you meet these criteria and are ready to contribute to a dynamic team, we invite you to apply. Join NetImpact and be a part of a forward-thinking organization in the heart of Noida!