• Daily at 8am CRE should to start Customer place Visits.
• Each CRE has to Visit more than 15 cases per day required selfie from the customer place & share the feedback on spot.
• For Address not found cases required nearby address landmark or address image/BBMP sign board on spot. (Daily 15 it quite High for fresher also what is factor in transition it should be updated.
• Each CRE has to call 30 cases from En-Collect app provided by Client & update the feedback in En–Collect app & share us the same feedback on time.
• All Visiting & Calling feedback should be completed within 5pm Every day.
• Each CRE should maintain Dress Code & Wear ID card while Visiting Customer Place.
• As Target assigned by Management should be achieved on Daily Basis.
• Collected amount has to be deposited Every day with in 2pm. (applicable as per Process)
• Petrol allowance will be credited if CRE reached a minimum Target assigned by Management.
• As per Client instructions if management needs CRE should be ready to work on Sunday’s & National Holiday’s to achieve their given If CRE didn’t maintained above requirements will be marked absent.
• If CRE didn’t responds calls without any information for 3 days will be marked Absconding without prior intimation. No leave will be given without informing us before 1 week.
• Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgements on a daily basis to the concerned designated person and obtain proper acknowledgement.
• Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly.
• Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paper work and submit the same to the concerned with all records properly maintained.
• Understanding of the collections Policy and effective implementation for RSC bucket to write off cases.
• Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT.
• Ensure all the SLA is been met and adhered to & targets assigned are met month on month.
• Ensure 100% visits with TAT are conducted and the same is recorded on system.
• Need to collect correct phone numbers from the field and update the same during daily review meetings.

Qualification: Any graduate (SSC or HSC)

Age: 18 And Above

Min. work experience: Fresher Experiences

Preferred Industry/sector: Any higher bucket collections experience (auto loans, used cars loans, CV product experience preferred)

Knowledge:

• Awareness of the Client process
• Basic understanding of Collections with through knowledge of process & SLAs

Skills & Abilities:

• Hardworking
• Ability to plan & arrange for collection
• Cordial & Polite
• Field collection experience