Company Overview

Conneqt Business Solutions, a leader in ITES Services, IT Consulting, and BPO industries, is focused on delivering superior customer experiences by simplifying business processes and creating sustainable value for all stakeholders. Based in Bangalore, our team spans 5,001 to 10,000 professionals dedicated to excellence. For more information, visit our website at conneqtcorp.com/us/.

Job Overview

We are seeking a fresher for a Cash Collection role at Conneqt Business Solutions, located in Kannur. This is a full-time position designed for individuals with a passion for customer service and debt recovery. The work experience requirement ranges from 0 to 1 year making it ideal for entry-level candidates.

Qualifications and Skills

• Cash Collection (Mandatory skill): Expertise in handling and retrieving outstanding payments while maintaining a professional attitude.
• Debt Recovery (Mandatory skill): Must be proficient in the processes and strategies to ensure efficient debt collection.
• Negotiation: Ability to engage effectively with customers to negotiate payment plans and debt resolution.
• Problem Solving: Skilled in analyzing situations and providing creative solutions to challenges in payment collections.
• Customer Service: Strong commitment to providing exceptional customer service and maintaining customer satisfaction.
• Communication: Excellent verbal and written communication skills to interact persuasively with customers.
• Time Management: Ability to prioritize tasks efficiently and manage time effectively to meet collection targets.
• Attention to Detail: A keen eye for detail to ensure accuracy in records, documentation, and communications.

Roles and Responsibilities

• Handle cash collection activities promptly, ensuring that outstanding accounts are addressed efficiently.
• Engage with customers to understand their financial situations and propose suitable repayment plans.
• Maintain accurate records of customer interactions and payments for future reference and reporting.
• Collaborate with team members and management to develop strategies for improving the debt recovery process.
• Analyze financial information and provide insights to management regarding payment behaviors and risks.
• Maintain high levels of customer satisfaction through effective communication and interaction.
• Ensure compliance with company policies and legal regulations during the collection processes.
• Contribute to team meetings and provide suggestions for enhancing collection strategies and practices.