Job Description

 Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing

data, analysis and projecting the data .

 Audit of cases/Tickets and Summarizing it at different categories.

 Driving efficiency in terms reducing backlog of cases, increasing Milestone SLOs (First response,

Meaningful updates, Valid client contact, Case/ticket resolutions).

 Skill in using various Lean and six sigma tools (DMAIC, Fishbone Analysis, Control Charts, Flow

Charts, 5 Whys, etc.) to conduct RCA.

 Excellent communication, analytical and convincing skills.

 Investigate customer complaints and Provide RCAs.

 Recommend, implement, and monitor preventative and corrective actions to ensure that quality

assurance standards are achieved.

 Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in

process quality.

 Analyze test results and produce comprehensive reports detailing findings and recommending

actionable improvements.

 Foster a culture of continuous improvement, identifying inefficiencies and suggesting

enhancements to products and processes.

 Client relationship management, project management, quality.

 Candidate should be flexible to work in EST Hrs. (8 AM to 8PM EST) and on Weekends( If project

Demands).

Qualifications:

Our most successful candidate will have: -

 Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing

data, analysis and projecting the data .

Eligibility:

 Must be a Graduate.

 Must have 4-6 years.

 Willing to work in Night Shift.

 Remote Opportunity as of now.