IT Infrastructure Admin

• Provide hardware, software, and network support through telephone, email, or remote tools, ensuring

efficient troubleshooting and issue resolution.

• Install, configure, and troubleshoot various software and hardware components such as computers,

notebooks, printers, and telephone handsets.

• Configure and troubleshoot Microsoft O365 applications and OneDrive to ensure seamless user operations.

• Handle data backup (offline and cloud) and restoration procedures, ensuring data integrity and security.

• Manage and maintain the ticketing tool, ensuring timely tracking, escalation, and closure of support

requests.

• Oversee IT assets, including allocation, return procedures, follow-ups, and maintaining accurate records.

• Good communication skills, both written and verbal, to interact effectively with users and stakeholders.

• Be open-minded, willing to learn, and adaptable to new technologies and methods as part of continuous

professional development