Company Overview

CN SOLUTIONS works in partnership with their clients to provide first-class solutions for their manpower requirements. With expertise in various IT domains, including Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, and more, we offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing. We are pioneers in SAP hiring and pride ourselves in having a dedicated team of professionals.

Job Overview

CN Solutions is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the company and ensuring that all processes and procedures are running smoothly. This role requires excellent leadership, communication, and problem-solving skills.

Qualifications and Skills

• Minimum of 10 years of experience in operations management
• Strong knowledge of operations, BPO, and call center processes
• Experience in international operations and sales management
• Proven track record in team management and client relations
• Excellent leadership and problem-solving skills
• Ability to analyze data and make data-driven decisions
• Exceptional communication and interpersonal skills
• Strong organizational and time management skills
• Proficient in MS Office and other relevant software
• Bachelor’s degree in business administration or a related field (MBA preferred)

Roles and Responsibilities

• Oversee and manage the day-to-day operations of the company
• Ensure that all operational processes and procedures are followed effectively
• Develop and implement strategies to improve operational efficiency
• Manage and coordinate with teams to achieve business goals
• Analyze and evaluate operational performance and make recommendations for improvements
• Monitor and control budgets to ensure financial stability
• Collaborate with cross-functional teams to enhance productivity and customer satisfaction
• Develop and maintain strong relationships with clients and stakeholders
• Identify and mitigate operational risks
• Provide leadership, guidance, and support to team members
• Stay updated with industry trends and best practices in operations management