Company Overview

CNR Matrimony is a company dedicated to helping individuals find their perfect match with ease and efficiency. Operating within the Events Services industry, we pride ourselves on offering personalized matchmaking services. With a small team based in Madanapalle, we strive to provide exceptional customer service to our clients. Discover more about our services at our website.

Job Overview

We are seeking a Female Tele Caller proficient in Telugu to join our team at CNR Matrimony. This full-time, remote position welcomes freshers who are passionate about customer engagement and dedicated to providing excellent service. This role is based in Hyderabad or Bangalore and offers a great opportunity to kickstart your career.

Qualifications and Skills

• Fluent in Telugu (Mandatory skill) to communicate effectively with clients and understand their needs.
• Excellent communication skills (Mandatory skill) to convey information clearly and professionally.
• Customer service skills (Mandatory skill) to ensure a positive and supportive interaction with clients.
• Telephone etiquette to maintain professionalism and courtesy during all calls.
• Sales skills for promoting our matrimony services and converting inquiries into successful matches.
• Problem-solving abilities to address client concerns and find effective solutions.
• Active listening to understand client preferences and tailor services to meet their expectations.
• Time management to balance multiple tasks and ensure timely follow-up with clients.

Roles and Responsibilities

• Handle inbound and outbound calls to engage with potential clients and provide information about our services.
• Assist clients in understanding the matchmaking process and answer their queries effectively.
• Maintain a client database with accurate information and update records as necessary.
• Collaborate with team members to improve customer service quality and engagement strategies.
• Follow up with clients to ensure satisfaction and build long-term relationships.
• Identify opportunities to promote additional services to existing clients and achieve sales targets.
• Provide feedback to management regarding client trends and potential areas of improvement.
• Ensure confidentiality and privacy of client information in all communications.