Company Overview

CNR EdTech is a leading IT & Non-IT training institute based in Madanapalle. We specialize in offering a diverse range of technical and non-technical training programs along with exceptional placement services. With a commitment to providing 100% job assurance, CNR EdTech supports learners in achieving their career goals. Visit our website at https://cnredtech.com/ for more information.

Job Overview

We are hiring a Tele Caller for our Telugu Voice Process at CNR EdTech. This is a full-time, remote position located in Madanapalle. We are looking for freshers with a minimum work experience ranging from 0 to 1 year who can effectively communicate with our clientele in Telugu. The role requires fluency in the Telugu language and aims at providing excellent customer service and support.

Qualifications and Skills

• Fluency in Telugu language (Mandatory skill)
• Excellent communication skills to interact effectively with customers
• Customer service orientation to address customer queries and concerns
• Active listening skills to understand and respond accordingly to customer needs
• Problem-solving skills to offer appropriate solutions and resolve issues
• Ability to work under pressure and handle challenging situations efficiently
• Time management skills to manage call schedules and customer interactions
• Basic computer skills for recording and managing customer data

Roles and Responsibilities

• Handle inbound and outbound calls in the Telugu language while maintaining a professional demeanor
• Provide accurate information about training programs and placement services offered by CNR EdTech
• Address customer inquiries, resolve issues, and provide solutions in a timely and efficient manner
• Maintain detailed records of customer interactions and feedback for future reference
• Follow-up with potential customers to convert inquiries into confirmed enrollments
• Collaborate with the team to achieve targets and contribute to the overall success of the organization
• Stay updated about the latest training programs and industry trends to better assist customers
• Adhere to company policies and guidelines while dealing with customers