·Team Handling experience

·Handle escalation and set process flow for the team to follow and track with visible reports

·Excel and PPT skills required to present to management CRM dashboard and key business indicator

·Build customer relationships with Existing Members

·Manage customer communication both - Oral & Written

·Resolve customer issues within TAT

· Improve customer care by giving better service to the members

· Graduate / Post graduate from a renowned university.

·Collaborate with internal teams (e.g., sales, Managers, senior managers) to address customers’ needs

·Communicating with customers to ensure a positive experience with the company's services.

·Expand customer base by guiding team members towards upselling and thereby impacting revenue generation

·  Experience is min 5-7 years