Title: Help Desk Technician with Office 365 experience

Client location: New York Mid Town. 

Direct Client role.

This Role is Onsite requirement for 6 month contract Corp to Corp role with Right to Hire

Essential Duties and Responsibilities:

• Provide ITSM (Information Technology Service Management) support using ManageEngine ticketing system  for opening, closing, resolving, escalating and tracking requests, Incidents, events , Change Management , Problem Management , RCA ( Root Cause Analysis) and project Tasks activities.

• Provide support for Office 365 Platform migration, primarily MS Office Suite Excel, Powerpoint, Word, , Outlook and Exchange, Teams, One Drive, SharePoint, MS Apps. Like PowerBI, PowerApps

• Provide end user Support by identify, research, resolve technical issues for Desktops, Laptops, Smart Phones (Android, iPhone), Windows Desktop 11 Operating System and Desktop Applications

• Provide Voice and Telco Support including Conference Room Equipment audio/visual systems for end user including Unified communications like Teams

• Manage maintain and support Active Directory (AD) user and service Accounts, Groups

• Document Process, Procedure for End User Computing Support and maintenance.

• Support and Maintain users at satellite and remote office  

• Support for End user Devices like Printers, Copiers, WAP- Wi-Fi, Access Card Readers, CCTV.

• Maintain Inventory and Life Cycle Management of End user Computing Devices Printers, Monitors, TV, Desktops, Laptops, spare parts keyboard, mouse, Tablets, etc.

• Configure, troubleshoot, Refresh and Monthly Patching of Windows 10, 11 including Vulnerability management

Minimum Skills and Competencies:

• 5+ years’ experience in IT Help Desk supporting end users  

• Experience with using Service ticket System like ManageEngine or ServiceNow and familiar with ITIL Request, Incident, Change, Problem managements

• Strong Knowledge of hardware Desktops, Laptops, iPad, Printers, Monitors along with Windows 10 and 11, Drivers, Golden Image creation, Standardization of hardware and software, Security Updates monthly and Office 365 Suite of Applications

• Associate Degree would be a plus or in-lieu of degree equivalent technical training / education, training and work-related experience.

• Fundamental Knowledge of Networking, Telephony and Office 365 along with AD

• Windows Server operating system and VMware Virtualization experience will be added advantage.