Company Overview

Click Career Pro HR Solutions is a team of experts with many years of experience in the comprehensive support of companies, institutions, and other units in the public and private sector in the area of selection and recruitment of qualified personnel. We provide a full outsourcing service for the entire recruitment process as well as partial support in the recruitment and selection of candidates for employment. With 51-200 employees, we are dedicated to providing the best HR solutions to our clients.

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Send your Updated CV on WhatsApp 9205312556

Job Overview

We are hiring Call Center Freshers for a remote position. This is a great opportunity for individuals with less than 1 year of experience to start their career in the call center industry. The job location is Kolkata, West Bengal, India. The employment type is remote.

Qualifications and Skills

• Excellent verbal and written communication skills
• Active listening and problem-solving abilities
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Basic computer knowledge and typing skills
• Ability to handle difficult customers and manage stress
• Positive and professional attitude
• Familiarity with CRM systems and call center software is a plus

Roles and Responsibilities

• Handle inbound and outbound calls to provide exceptional customer service
• Assist customers with product queries, order placements, and complaints resolution
• Identify and escalate priority issues to the appropriate department
• Maintain accurate and detailed customer records
• Meet performance targets and goals set by the team lead
• Provide feedback and suggestions for process improvements
• Adhere to company policies and procedures
• Ensure customer satisfaction by resolving issues in a timely manner

Apply Now!

Send your Updated CV on WhatsApp 9205312556