Company Overview

Citadel Sarovar Portico Race Course Bengaluru is a part of the prestigious Sarovar Hotels chain, operating in the vibrant hospitality industry. With a workforce of 51-200 employees, Citadel Sarovar Portico is renowned for delivering exceptional guest experiences. The hotel is headquartered in Bengaluru, and you can learn more about us at our website.

Job Overview

We are seeking a highly motivated Associate for our Food & Beverage Service team at Citadel Sarovar Portico Race Course Bengaluru. This is a full-time role based in Bangalore, ideal for individuals with a strong background in restaurant management, banquet operations, and customer service.

Qualifications and Skills

• Proven experience in restaurant management (Mandatory skill), ensuring seamless daily operations and exceptional customer satisfaction.
• Extensive knowledge of banquet operations (Mandatory skill), including event setup, coordination, and execution.
• Outstanding customer service skills (Mandatory skill), with a focus on delivering high-quality dining experiences.
• Strong communication and interpersonal skills, capable of engaging with a diverse clientele.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Bachelor's degree or equivalent in hospitality management or a related field is preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Keen attention to detail and proactive problem-solving abilities.

Roles and Responsibilities

• Oversee daily operations of the restaurant and banquet services to ensure high standards of service.
• Coordinate with the kitchen team to ensure timely and accurate food delivery to guests.
• Manage banquet events, from planning to execution, ensuring client satisfaction and smooth operations.
• Provide exceptional customer service, addressing guest concerns and ensuring a welcoming atmosphere.
• Train and mentor the F&B staff, fostering a positive work environment and encouraging professional growth.
• Monitor inventory levels and place orders as needed, ensuring all F&B supplies are adequately stocked.
• Assist in developing and implementing promotional activities to drive sales and enhance guest experiences.
• Ensure compliance with health, safety, and hygiene standards in all F&B operations.