Role Description

In the role of a Customer Support Representative, you will serve as the first point of contact for customers in need of help with our products or services. Your main duties include responding to customer inquiries, resolving problems, and maintaining high customer satisfaction. The position demands excellent communication skills, adept problem-solving capabilities, and a dedication to delivering outstanding service.

Qualifications

• Excellent verbal communication skills and telephone etiquette
• Experience in customer service or telemarketing
• Strong interpersonal skills and the ability to engage with customers
• Ability to multitask and work in a fast-paced environment
• Positive attitude and willingness to learn
• Previous experience in the electrical or engineering industry is a plus
• High school diploma or equivalent

Language: Malayalam (Mandate)