Company Overview

CIAR Software Solutions Pvt Ltd, a leading provider of software solutions for the restaurant and hotel industry. FoodEnginePOS.com and HotelDeskPMS.com are comprehensive systems catering to the needs of food outlets and hotels, offering a range of features to streamline operations and enhance customer experience.

Job Overview

Junior Customer Support Engineer position at CIAR Software Solutions Pvt Ltd, located in Chennai. Full-Time employment with 1 to 3 years of experience. Salary and benefits as per industry standards. Join a team of 51-200 employees in a dynamic software development company specializing in restaurant and hotel management solutions.

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service
• Attention to detail
• Ability to remain calm under pressure

Roles and Responsibilities

• Provide effective customer support via various channels (phone, email, chat) for software products
• Troubleshoot technical issues and provide solutions to customers
• Document support interactions and solutions for knowledge sharing
• Collaborate with the development team to escalate complex issues
• Maintain a high level of customer satisfaction and retention

Regards,

Anushuya.P

73055 78119

hr@ciarss.com