Job Overview

We are seeking a dedicated and experienced Software Support Engineer to join our team. This is a Mid-Level, Full-Time, Hybrid position based in Hyderabad, Bengaluru, Pune, Chennai, or Gurgaon. The ideal candidate will have a minimum of 4 years to a maximum of 6 years of relevant work experience.

Qualifications and Skills

• Extensive experience in customer service, ensuring client satisfaction by addressing and resolving their software-related issues promptly.
• Proficiency in software debugging, with a strong ability to identify and fix errors effectively.
• Strong knowledge of SQL for database management and data manipulation.
• Exceptional problem-solving skills to analyze issues and develop efficient solutions.
• Excellent communication skills, both written and verbal, to interact with clients and team members clearly and professionally.
• Hands-on experience with Java and J2EE Web Services to support our software solutions.
• Ability to work independently and as part of a team in a hybrid work environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Roles and Responsibilities

• Provide technical support and guidance to clients, addressing their software-related queries and issues.
• Debug and troubleshoot software problems to ensure smooth operation and minimal downtime.
• Collaborate with the development team to resolve complex issues and improve software performance.
• Maintain and update technical documentation to keep all stakeholders informed.
• Monitor and analyze system performance to identify potential issues and implement preventive measures.
• Assist in software deployment and configuration to meet client requirements and expectations.
• Train and mentor junior support engineers to enhance the overall technical support capability.
• Stay updated with the latest industry trends and technologies to provide innovative support solutions.