Call Center Specialist
Call Center Specialist53
Applications
53
Applications
Bangalore
Full-Time
Junior: 1 to 3 years
₹ 20K - ₹ 23K (Per Month)
Posted on Mar 15 2023
About the Job
Skills
convincing
Customer Service
Telemarketing
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
About the company
We are an independent, non-governmental and non-profit organization working for the holistic development of neglected and needy children.Growing up in poverty, kids face tough challenges: hunger and malnutrition, limited access to education and medical services, gang violence, social discrimination and isolation. But it doesnt have to be that way. Together, we can transform the lives of children i ...Show More
We are an independent, non-governmental and non-profit organization working for the holistic development of neglected and needy children.Growing up in poverty, kids face tough challenges: hunger and malnutrition, limited access to education and medical services, gang violence, social discrimination and isolation. But it doesnt have to be that way. Together, we can transform the lives of children in poverty. It starts right here, right now when you help a child.Child Support Foundation is an NGO registered under Indian public trust act. This trust is formed with an intention of supporting neglected and needy children in Karnataka we at child support foundation mainly focus on over all holistic development of under privileged kids. ...Show Less
Industry
Non-profit Organization M...
Company Size
51-200 Employees
Headquarter
Bangalore
Other open jobs from Child Support Foundation