Company Overview

C. Krishniah Chetty & Co is a distinguished name in the Luxury Goods & Jewelry industry, celebrated for its exquisite craftsmanship and dedication to quality. Nestled in the heart of Bengaluru North, Karnataka, our brand continues to evolve, reflecting the elegance and sophistication of fine jewelry. With a committed team of 51-200 employees, we are renowned for delivering exceptional experiences that transcend generations of satisfied customers. More information can be found on our website here.

Job Overview

We are seeking a dedicated and experienced Guest Relations Specialist to join our team in Bangalore Urban. This full-time, mid-level position requires a minimum of 4 to 6 years of work experience. The ideal candidate will play a pivotal role in managing our guest experiences and ensuring exceptional customer satisfaction within a luxury setting.

Qualifications and Skills

• Proficiency in using customer relationship management software to manage and analyze customer interactions and data throughout the customer lifecycle.
• Experienced in utilizing hospitality management systems to effectively handle day-to-day operations, reservations, and customer communications.
• Strong conflict resolution skills to manage and resolve issues amicably, ensuring a satisfactory outcome for both the customer and the company.
• Must have multilingual communication abilities to cater to our diverse client base and ensure clear, effective communication in numerous languages.
• Familiarity with social media management, understanding its role in engaging with customers and enhancing brand presence.
• Experience with Salesforce for organizing, automating, and synchronizing sales, marketing, and customer service.
• Excellent interpersonal skills to build and maintain strong relationships with clients and team members alike.
• Strong problem-solving skills, capable of identifying issues quickly and implementing effective solutions in keeping with our brand values.

Roles and Responsibilities

• Greet and assist guests while upholding the company's luxury standards and ensuring a positive first impression.
• Coordinate with various departments to ensure guests receive seamless service from start to finish.
• Manage guest feedback, addressing concerns proactively and maintaining high levels of satisfaction and engagement.
• Oversee guest inquiries and reservations, utilizing CRM software and hospitality management systems for efficiency.
• Provide tailored solutions to guests by understanding their unique needs and preferences.
• Train and guide junior team members to ensure consistency in guest services.
• Collaborate with the marketing team to create strategies for engaging potential visitors through social media and other channels.
• Develop and maintain long-lasting relationships with guests by ensuring a personalized and memorable experience.