Company Overview

C. Krishniah Chetty & Co. represents a world of fine jewelry, headquartered in Bangalore. With 51-200 employees, we are part of the prestigious Luxury Goods & Jewelry industry. Our commitment to craftsmanship and customer satisfaction stands at the forefront of our values. More details about our exceptional range of products and services can be found on our website: https://chettyco.com.

Job Overview

As a Guest Relations Officer at C. Krishniah Chetty & Co., you will play a pivotal role in ensuring outstanding customer experiences. This full-time, mid-level position is based in Bangalore Urban and requires a minimum of 4 years and a maximum of 6 years of relevant work experience. You will be crucial in fostering strong relationships with our clients and maintaining the high standards expected in the luxury jewelry industry.

Qualifications and Skills

• Outstanding communication skills (Mandatory skill) to effectively interact with a diverse clientele.
• Exceptional interpersonal skills (Mandatory skill) for developing strong client relationships and maintaining a positive atmosphere.
• Attention to detail (Mandatory skill) to ensure every client interaction is personalized and precise.
• Proven customer service skills to meet and exceed client expectations consistently.
• Strong problem-solving abilities to swiftly address any client concerns and provide satisfactory resolutions.
• Effective conflict resolution skills to manage and resolve any customer disputes professionally.
• Empathy to understand and address the needs and concerns of clients sensitively.
• Ability to multitask and prioritize tasks to manage various client interactions efficiently.

Roles and Responsibilities

• Greet and welcome clients, ensuring they feel valued and appreciated upon arrival.
• Assist clients with inquiries, product selections, and purchases, providing knowledgeable advice and information.
• Maintain a comprehensive understanding of our product line to provide accurate information and recommendations.
• Handle customer complaints and feedback with a positive and proactive approach, ensuring client satisfaction.
• Coordinate with the sales and marketing teams to enhance customer experiences and promotions.
• Maintain client records accurately and update them with relevant information as needed.
• Participate in training sessions to remain updated on company products, services, and policies.
• Support team members and contribute to a collaborative and professional work environment.