• Welcome guests in a warm and friendly manner.
• Ascertains their lodging, purchasing needs.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our resort or hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and check-in activity to determine room flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Provides pre-arrival support for guests arriving on packages.
• Facilitates correspondence with guests.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with any resort associates and resources.

Qualifications / Skills:

• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Education, Experience, and Licensing Requirements:

• Degree or Diploma in Hospitality from reputed institute
• Prior resort or hotel experience preferred
• Familiarity with telephone, office, and OPERA is a plus